Vital Interaction Status - Incident history https://status.vitalinteraction.com Vital Interaction Thu, 22 Jan 2026 16:31:15 +0000 Intermittent failures of PDF extract Type: Incident Duration: 4 days, 1 hour and 36 minutes Affected Components: Referral Manager Jan 22, 16:31:15 GMT+0 - Investigating - Currently, we are experiencing intermittent failures of PDF extract. We're investigating the issue. Jan 23, 15:35:08 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 26, 18:07:42 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 days, 1 hour and 36 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>16:31:15</var> GMT+0</small><br><strong>Investigating</strong> - Currently, we are experiencing intermittent failures of PDF extract. We're investigating the issue..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>15:35:08</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>18:07:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 22 Jan 2026 16:31:15 +0000 https://status.vitalinteraction.com/incident/cmkpo5g4m02nk10ajlvd2cbw6 https://status.vitalinteraction.com/incident/cmkpo5g4m02nk10ajlvd2cbw6 AWS outage impacting our performance. Type: Incident Duration: 8 hours and 45 minutes Affected Components: Outbound Message Sending, Practice Portal, Patient Portal, Integrations, Chat Oct 20, 14:12:11 GMT+0 - Identified - We are currently experiencing performance issues due to a widespread outage affecting Amazon Web Services (AWS). As a result: * Practice Portal may be slower than usual. * Smart List Engine (SLE) performance may be delayed or impaired. * Some integrations may be delayed by up to 24 hours. * Message sending could experience delays that impact deliverability. Our engineering team is actively monitoring the situation and working with AWS to restore normal operations as quickly as possible. We’ll provide updates here as more information becomes available. Oct 20, 22:57:34 GMT+0 - Resolved - AWS has been gradually restoring normal operations, and we are continuing to monitor for any ongoing disruptions related to the outage. Type: Incident

Duration: 8 hours and 45 minutes

Affected Components: , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:12:11</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing performance issues due to a widespread outage affecting Amazon Web Services (AWS). As a result: * Practice Portal may be slower than usual. * Smart List Engine (SLE) performance may be delayed or impaired. * Some integrations may be delayed by up to 24 hours. * Message sending could experience delays that impact deliverability. Our engineering team is actively monitoring the situation and working with AWS to restore normal operations as quickly as possible. We’ll provide updates here as more information becomes available..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>22:57:34</var> GMT+0</small><br><strong>Resolved</strong> - AWS has been gradually restoring normal operations, and we are continuing to monitor for any ongoing disruptions related to the outage..</p> ]]> Mon, 20 Oct 2025 14:12:11 +0000 https://status.vitalinteraction.com/incident/cmgz7siuv00bupk31oomnndmc https://status.vitalinteraction.com/incident/cmgz7siuv00bupk31oomnndmc